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Christmas and New Year service and clinic opening times 2021

Christmas and New Year opening times are different this year as ALL of our Walk In and Wait clinics advertised on our main timetable remain closed. This is to help keep you and our staff safe by limiting numbers in the waiting room and in clinic.

We are still very much open and here to support your care. Anybody living in Wirral can call 0300 123 5474  to book a telephone callback so your needs can be assessed by a nurse or doctor and if necessary you will be booked a face to face appointment at clinic , or if you know what procedure you need we may be able to book you in without a callback.  

We are now offering many services by postal provision  -  medication top ups and some treatments , STI test kits, free condoms * criteria's apply to all remote care and follow a telephone consultation. 

Please call our telephone assessment line on 0300 123 5474

The hours of our  telephone support, booking lines and appointments change over the holiday period.

Christmas and New Year 2021

Monday 20th – Thursday 23rd December  - telephone line open 9am -5pm  - (callbacks and appointments until 7pm)

Friday 24th December (Christmas Eve) – telephone line open 9am -12 noon (callbacks and appointments until 1.30pm)

Saturday 25th to Tuesday 28th December – telephone lines and all clinics are closed.       Our answerphone message will provide information or visit for options and signposting.

Wednesday 29th – Thursday 30th December  - telephone lines open 9am – 5pm (callbacks and appointments until 7pm)

Friday 31st December (New Years Eve) – telephone lines open 9am-12 noon (callbacks and appointments until 1.30pm)

Saturday 1st to Monday 3rd January  2022  - telephone lines and all clinics are closed.    Our answerphone message will provide information or visit for options and signposting.

Tuesday 4th January  - onwards  - telephone lines open 9am -5pm –  (callbacks and appointments until 7pm)


Other support options over the holiday period:- 


If your pill runs out within days, urgent prescription ordering is available using local pharmacy services via NHS 111. See emergency prescription service .

Emergency contraception:

This is available for free from a range of Wirral pharmacies who supply it from their community premises in partnership with our service. Many are offering telephone consultations and collection. More information can be found at Pharmacy Services.

Please see Wirral Pharmacy opening times here for access to help and support and emergency contraception over the holiday period.

Those listed here work in partnership with us to provide Emergency Contraception for free (please check their opening times against the above list).


Free postal STI kits:

Test kits are still available online, the kits are free and available to anybody aged 16 and over living in Wirral * Wirral postcodes CH41 - CH63. Postal test kits are aimed at people who are not experiencing symptoms of an infection. There are a range of kits to choose from for STI testing. All kits are discreet and easy to use. 

NHS 111

NHS 111 can help if you need urgent medical help or you're not sure what to do. They will ask questions about your symptoms so you get the help you need. If you need to go to A&E, NHS 111 will book an arrival time. This might mean you spend less time in A&E. This also helps with social distancing.

You can get help from or call 111. It's available 24 hours a day, 7 days a week.


Last updated: 23/11/2021