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Accessing sexual health services

Recall of cancelled appointments

We have many cancelled appointments to work though and re-book and these are our priority in inviting people to clinic safely. We have to limit numbers of people in the clinic at any one time to ensure waiting areas and clinical rooms are adhering to government guidance.

Telephone assessments

Our walk in and wait clinics remain suspended at all venues , however our telephone assessment service is open 8am – 5pm where clinical teams can provide care over the telephone and assess needs. We are able to arrange medication collection for some patients and limited appointments at clinics are being offered to those we feel require a face to face consultation / and or examination but this is by arrangement only.

Face-to-face appointments (following assessment)

Appointments at clinic are currently available 8am – 6pm Monday to Friday (by arrangement only). We are currently offering appointments and medication collections from our St Catherine’s site only. We will keep you updated on the opening of our Eastham and Wallasey clinics in the coming weeks.

Video consultations

In addition to our telephone triage platform , we are excited to soon be offering video consultations to help us broaden our support and care safely using a remote care option. More details coming soon. 

Additional support

Our online support is open 24/7 where you can access free NHS STI postal test kits (aged 16 and over an live in Wirral).

Our website also has a list of partnership Pharmacies who work with us to offer Emergency Contraption. In addition to this , we are currently working with some GP surgeries located across Wirral who can offer LARC (long acting reversible contraception / coils and implants) in partnership with our service. These services are now open and available for bookings following an assessment call with our team.

Please call us on 0300123 5474 for any information about the above information of if you need sexual and contraceptive support .

Follow our Facebook page @SHWirral for the latest updates about our service plans and phased opening of our services.

Young person clinics at Brook Wirral

Clinic appointments will only be allocated following a telephone assessment. This enables us to provide care to those most in need of sexual health or contraception services and reduce the amount of people in the waiting room.

Clinic location: Brook, 14 Whetstone Ln, Birkenhead CH41 2QR

Telephone assessment at Brook:

Telephone assessments will be taking place Monday - Friday, 3.00pm - 4.00pm and Tuesday morning, 11.00am - 11.30am.

For a telephone assessment please call 0151 670 0177. During this call you will speak to one of our clinicians who will triage and assess your needs. You will then be provided with advice, signposted accordingly or we will make you an appointment. 

Please do not turn up to clinic unless you have called us in advance and spoken to a clinician.  

Before attending your appointment at either the Gemini Centre or Brook:

Firstly make sure you are well enough to attend.

Follow the government issued guidance on staying at home if you have possible coronavirus (COVID-19) symptoms:

  • new continuous cough
  • high temperature
  • a loss of, or change to, your sense of smell or taste

You must not attend your appointment if you have any of the above symptoms.

Upon arrival you will be asked to speak to our receptionist who will ask how you are feeling. This is to ensure you are well and aren’t showing any of the above symptoms.

Last updated: 30/07/2020