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Accessing sexual health services

Walk-in clinics

All walk-in clinics remain suspended until further notice and all care needs for contraception and sexual health is strictly by appointment only.

With COVID-19 rates rising in Wirral we MUST urge people to stay at home and only attend our service by arrangement and when absolutely necessary.

  • Appointments: Please only contact us to book an appointment clinic if you feel your need is urgent, you are experiencing pain or symptoms, or you feel in danger, unsafe or vulnerable. We are booking VERY limited face-to-face appointments at our clinic venue. Each request will be assessed and triaged by a clinician and only those who meet our urgent criteria for care will be asked to attend the clinic if no other solution can be found.
  • Contraception: If we usually provide your  oral contraception, other measures are in place to support you to access supplies e.g. video/telephone consultations and postal medication where appropriate. During this time, some regular methods of contraception may have to temporarily change as we are unable to provide routine coil and implant appointments (insertion, replacement or removal).


  • Emergency contraception: This is available for free from a range of Wirral pharmacies who supply it from their community premises in partnership with our service. Many are offering telephone consultations and collection. More information can be found at Pharmacy Services.


  • Free postal STI kits: Tests are still available online, but we ask in these difficult times that you only request a kit if you have symptoms of an infection or feel you have taken a recent sexual health risk. Asymptomatic testing /screening (your regular ‘check up’ when you don’t have symptoms) is not advised during the pandemic to help protect and support local laboratory resource.


  • STI treatment / medication: This continues to be provided for diagnosed STIs, using virtual and postal platforms, where appropriate. If you have received a positive test result for an STI, or have had sexual contact with somebody who has tested positive please contact us on 0300 1235474 

    *please note we will not be offering routine crythotherapy (treatment for genital warts) until further notice.

Our phone line 0300 1235474 remains open Mon – Friday, 8.00am - 5.00pm to help you with your concerns and questions. You can also find a wide range of information, advice and signposting that you may find helpful throughout our website.

These are unprecedented times and we must protect our patients, colleagues, communities, ourselves and each other.

We thank you for your support and understanding.

Stay at Home: Protect the NHS: Save Lives



Additional support

Our online support is open 24/7 where you can access free NHS STI postal test kits (aged 16 and over an live in Wirral).

Our website also has a list of partnership Pharmacies who work with us to offer Emergency Contraption. In addition to this , we are currently working with some GP surgeries located across Wirral who can offer LARC (long acting reversible contraception / coils and implants) in partnership with our service. These services are now open and available for bookings following an assessment call with our team. .

Follow our Facebook page @SHWirral for the latest updates about our service plans and phased opening of our services.

Young person clinics at Brook Wirral

Clinic appointments will only be allocated following a telephone assessment. This enables us to provide care to those most in need of sexual health or contraception services and reduce the amount of people in the waiting room.

Clinic location: Brook, 14 Whetstone Ln, Birkenhead CH41 2QR

Telephone assessment at Brook:

Telephone assessments will be taking place Monday - Friday, 3.00pm - 4.00pm and Tuesday morning, 11.00am - 11.30am.

For a telephone assessment please call 0151 670 0177. During this call you will speak to one of our clinicians who will triage and assess your needs. You will then be provided with advice, signposted accordingly or we will make you an appointment. 

Please do not turn up to clinic unless you have called us in advance and spoken to a clinician.  

Before attending your appointment at either the Gemini Centre or Brook:

Firstly make sure you are well enough to attend.

Follow the government issued guidance on staying at home if you have possible coronavirus (COVID-19) symptoms:

  • new continuous cough
  • high temperature
  • a loss of, or change to, your sense of smell or taste

You must not attend your appointment if you have any of the above symptoms.

Upon arrival you will be asked to speak to our receptionist who will ask how you are feeling. This is to ensure you are well and aren’t showing any of the above symptoms.

Last updated: 25/01/2021