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Service stepdown Covid 19 - Non urgent care information

Non Urgent Care needs

Thankyou for your call to our service today. We are currently in a step down position to support the local pandemic response and are prioritising same day call-backs to ‘urgent needs’ only. 

Your request for a telephone consultation was assessed by one of our clinical team and your need did not meet our ‘urgent criteria’   therefore we were unable to call you back today as demand was high

To help you

Our website outlines the services we are currently unable to offer and provides a wide range of alternative information, signposting and support

From the website you can access free STI postal test kits and find pharmacies across Wirral who offer free emergency contraception.

If you require a supply of your normal contraceptive pill and are running low we recommend you contact your GP as this may be the quickest route to repeat medication. 

If your contraceptive pill is due to run out within days you can request an urgent supply using this Emergency Prescription Service

In the meantime we strongly recommend the use of condoms or abstaining from having sex to prevent an unplanned pregnancy.

NHS 111

NHS 111 can help if you need urgent medical help or you're not sure what to do. They will ask questions about your symptoms so you get the help you need. If you need to go to A&E, NHS 111 will book an arrival time. This might mean you spend less time in A&E. This also helps with social distancing.  

You can get help from 111.nhs.uk or call 111. It's available 24 hours a day, 7 days a week

 

If the above information has not provided the signposting/help you require please call 0300 123 5474 between 8am – 5pm tomorrow (Monday to Friday) to request a callback. It is important to note that we are unable to guarantee a same day response for routine care or advice.  Thankyou for your understanding at this unprecedented time. 

 

 

Last updated: 02/02/2021