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Welcome to e-consult (video consultations)



E-consultations (video consultations) are a new way of delivering care for our patients and we are really excited to be able to pilot this approach and see how we can support and care for you, using video technology.

We know during COVID-19 that many GPs and other healthcare professionals have been offering this option which has worked really well for many patients, whilst keeping numbers in clinics to a minimum to ensure people and staff are as safe as possible.

E-consultations can be carried out via desktops, laptops, tablets and even mobile phones, as long as you are in a safe and private area and not likely to be interrupted for your 20 minute appointment slot.

Our new e-consultation (video consultation) service is secure and widely used throughout the NHS. We will be using this digital platform for patients who call our triage line to be assessed for clinic attendance. All patients who contact us for care or support will be offered an e-consultation appointment with a nurse or doctor who will speak to you online via your screen to assess your needs. It may be that we can provide the care you need via you e-consultation or signpost you to other support. During your e-consultation we may think that it's best to see you face-to-face in clinic, especially if you need an examination etc. If this is the case we will book your clinic appointment during your e-consultation.

E-consultations have many benefits to telephone consultations:

  • Face-to-face chat
  • Safe and secure
  • Quality of care and assurance
  • More engaging
  • Provide an improved patient and staff experience
  • Increase trust and are two way sharing
  • Are easy to use from any device 

*If you would still prefer a telephone consultation or if you think e-consultations aren't right for you, we can still arrange an appointment over the phone - 0300 123 5474.

E-consultations are not designed to provide virtual examinations and therefore it will not be appropriate to show any body parts on screen/camera. If you are experiencing lumps or bumps or any visual changes to your genital area this will be discussed during your e-consultation and your need to attend clinic will be assessed. 

E-consultations are for patients with a pre-arranged appointment only. 

We can book your e-consultation up to 5 days in advance or if your need is urgent we can arrange a same day appointment between 8.00am - 7.00pm Monday - Friday. To book your e-consultation please call 0300 123 5474.

Read our e-consult information leaflet.



Last updated: 26/08/2020