The information you provide is private and confidential. Once you have ordered your kit, it will be sent out the following working day and it will arrive in discreet packaging to an address of your choice. When the kit arrives all you need to do is take a simple urine test or a self-taken (women only) and post it back to us for testing. We then text you your test results within 7 days. All kits come with all the equipment you need, easy to follow instructions and a freepost envelope to post your sample(s) back to us.
If you have any queries please contact our team on 0300 123 5474.
Problems when ordering postal kits…
We apologise if you are experiencing problems when requesting a postal test kit. If an error message or blank screen appears we suggest you:
If the issue persists, try requesting your postal test kit from an alternative device - laptop, desktop, phone or tablet.
If you’ve requested a kit in the last 6 months and haven’t returned it the system won’t allow you to request a further kit. Please return the original as this will still be in date. If you have misplaced it then please call us.
If you’re still experiencing problems please call 0300 123 5474 and we will help you.