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Frequently asked questions (FAQs)

We offer daytime, evening and weekend clinics at five convenient locations across Wirral. Download our clinic timetable.

Yes. All of our clinics welcome young people under 25 years of age and all of our clinics have been accredited as Young Person Friendly. We also have a dedicated young persons’ service provided by Brook Wirral which has nurses and councillors who specialise in the health & wellbeing of young people under the age of 25. All of our services are confidential, which means we will not share your details or tell anybody about your visit, irrespective of your age.

The only time we may need to discuss you or any of your test results with a GP or healthcare professional is if we:

  • are unable to contact you by your chosen method of communication
  • feel there is harm to you or somebody else. This is to help protect your health

Yes. It’s very important to us that you are confident in accessing our service.

To help us help you and provide the best advice, care & support possible we will require you to provide us with personal information about yourself and about your visit. The information you provide us with is kept confidentially on a secure IT service database and is only shared with staff within our service. All of our staff follow strict information governance and patient confidentiality guidelines.

Without your permission we will not:

  • write to your GP about the care/treatment you have received
  • refer you to other specialist services
  • share your information

The only time we may need to discuss you or any of your test results with a GP or healthcare professional is if we:

  • are unable to contact you by your chosen method of communication
  • feel there is harm to you or somebody else. This is to help protect your health

Your test results will be sent via your chosen method of communication - text, telephone call or letter. Texting is the most popular method of contact, as it’s easy and quick.

If your tests show infection we may text you to ask you to contact the clinic - we will not disclose your name or the tests you have had in the text message. If you have not heard from us within 7-10 days then we advise that you contact us on 0300 123 5474.

It’s always risky to let your pill supply run down to the last day, but we understand that a busy life can sometimes get in the way. If you find yourself in this position we advise you to visit one of our clinics as soon as possible. Our clinics run seven days a week at five locations across Wirral. Download our clinic timetable. If there is a gap between your last pill and obtaining a new supply you should use a condom every time you have sex to minimise the risk of pregnancy.

You can bleed for up to 3-6 months after a Mirena coil has been fitted, however, this should just be spotting (light bleeding) either intermittently or continuously. 

At the time of fitting your coil we always advise you pop along for a 6 week ‘coil - check’. However, If you have bleeding along with severe pain, you feel unwell, you have an unusual discharge or are bleeding excessively you should contact us immediately. Call our team to book a telephone consultation on 0300 123 5474.

The usual treatment we give for chlamydia is called Azithromycin, although this will depend on what is decided during your consultation. Azithromycin is generally taken in one dose and can sometimes make you feel nauseous and sick. This is a normal side effect so don’t worry. It should pass within a couple of hours.  If you actually vomit within 2 hours of taking your treatment you will need to repeat it again as the medication may not have worked.  If this happens call our team to book a telephone consultation on 0300 123 5474 or book an appointment via our online booking system.

Sometimes sexually transmitted infections (STIs) can take time to show up on tests, so if you have had unprotected sex the night before or a couple of days ago we are happy to test you, but we always advise a retest 1 - 2 weeks later in case any infection has developed. If you have any symptoms you should come along to one of our walk-in and wait clinics as soon as possible. Download our clinic timetable.

If you receive a text message or telephone call telling you your recent tests were ‘negative’, this means that no infection was picked up on the sample(s) you provided, so no treatment or medication is required.

Each test taken at any of our clinics will have a separate result, so it’s important that you wait for all of your test results to come back before you assume you are ‘all clear’.

Yes. In fact sometimes it can be easier to fit a coil during this time. Our clinical teams are used to fitting coils during a woman’s period. This also rules out any risk of pregnancy.

We not longer provide routine smear tests.  

All women who are registered with a GP are invited for smear tests:

  • Aged 25 to 49 – invited every three years
  • Aged 50 to 64 – invited every five years
  • Over 65 - only women who haven't been screened since age 50 or those who have recently had abnormal tests

Your letter will ask you to contact your GP to make an appointment for your routine smear test. Please contact your GP to make an appointment as soon as you receive your invitation letter.

 

Yes. You can book, cancel or check your appointment online.

 

Unfortunately, our online booking system does not allow you to rearrange your appointment. If you are unable to make your appointment please call the team on 0151 514 5454 as soon as possible as we can offer it to somebody else. We can rearrange your appointment over the phone.

Unfortunately we do not offer fertility treatment or advice. There can be many reasons somebody is having trouble getting pregnant. You will need to speak to your GP who will give you advice and help investigate any possible medical problems. Your GP may choose to refer you to a more specialised service.

Yes. Infections such as chlamydia, gonorrhoea and herpes are bacterial and can be passed on from oral sex. Using condoms for oral sex can reduce your risk. If you suspect you have an infection in your throat or have an usual discharge or mucus in your mouth that could be related to an STI it’s worth popping into one of our clinics for a throat swab to be taken. Download our clinic timetable.

Reliable pregnancy test kits are available to buy from pharmacies and supermarkets and give you the opportunity to take your test in a private and familiar environment. Sometimes your GP may be able to offer you a pregnancy test.

We can provide pregnancy testing to people who are unsure or worried they may be pregnant and possibly require an onward referral or support.

You can get infected with hepatitis B if you have had contact with an infected person's blood or other body fluids.

We can provide vaccinations to:

  • people who inject drugs or have a partner who injects drugs
  • people who change their sexual partners frequently
  • men who have sex with men
  • close family and sexual partners of someone with hepatitis B
  • male and female sex workers

You will need to contact your GP if you require a hepatitis B vaccination for employment or travel purposes or adoption or fostering.

Emergency contraception (EHC) or the ‘morning after pill’, as it’s commonly known, is a tablet containing a hormone called progesterone.  There are two types of emergency contraception:

  • Levonorgestrel - must be taken within 72 hours of unprotected sex
  • EllaOne - must be taken within 120 hours of unprotected sex

Both are available for free from all of our clinics. Download our clinic timetable.

Our partner pharmacies across Wirral provide  free emergency contraception. It’s always advisable to call in advance to check they have a suitable pharmacist on duty who can administer emergency contraception. Click here for a full list of partner pharmacies and their contact telephone numbers.

Your own GP can also provide you with emergency contraception by prescription, as can most NHS walk in centres.

The IUD (copper coil) is also a method of emergency contraception and can be fitted by your GP. 

Contraceptive implants are usually effective for 3 years and it’s important that you keep a close eye on your replacement/removal date. Our clinics do not send out reminders.

If you realise you have ran over the 3 years it’s very important that you visit one of our clinics as soon as possible and use an additional method of contraception such as condoms, until your implant has been replaced.  

To have your implant removed or replaced you will require an appointment at one of our clinics. We do not offer walk in sessions for the replacement or removal of implants.

There is no way of knowing how long ago you contracted the warts virus, as it can often lay dormant and show no signs or symptoms for years. There is no test to see if you have the virus, it’s only when the warts appear and you can see them visually that you know something is wrong.

If you feel you do not want to continue with the pregnancy please contact British Pregnancy Advisory Service (BPAS) on 03457 30 40 30 (calls are charged at a local rate) who can arrange an appointment for you. Phone lines are open 7 days a week.

If you're not sure about continuing with the pregnancy and need to speak to somebody you can book a telephone consultation with one of our nurses or clinic appointment online.

Your postal test kit will include step-by-step instructions and guidance on what you need to do. Download the postal test kit instructions.

Your urine or swab postal test kits will include everything you need to carry out the self-test.

Urine postal test kits include:

  • test request form - you need to complete this form so we know who is taking the test and how we contact you with the results
  • thin pipette bottle in plastic wrapper
  • foil pouch
  • instruction and guidance sheet
  • freepost diagnostic envelope (to return the sample securely)
  • absorbency sheet
  • information leaflet

Swab postal test kits include:

  • test request form - you need to complete this form so we know who is taking the test and how we contact you with the results
  • swab wand and container in plastic wrapper
  • instruction and guidance sheet
  • freepost diagnostic envelope (to return the sample securely)
  • absorbency sheet
  • information leaflet

If there is something missing from your postal test kit please call our team on 0300 123 5474.