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Urgent criteria

2021 - Appointment only (no walk in clinics are open)

When we are experiencing high demand, we assess all requests for an appointment to be seen at clinic. Our call handling team will add you to a 'call back' list and our clinical team will telephone you. We aim to get back to you the same day as your request, but priority is given to certain criteria. 


  • I have pain
  • I have unusual discharge that could be a sexually transmitted infection (STI)
  • I've had unprotected sex in the last 72 hours with someone at high risk of HIV and may require PEP
  • I'm currently taking/completed PEP and I'm here for a follow-up appointment
  • I've been sexually assaulted
  • I'm 16 or under
  • I need emergency contraception
  • I've been contacted by the service and asked to return for treatment for chlamydia/gonorrhoea/trichomoniasis (TV)/syphilis

Last updated: 13/09/2021