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Telephone Consultations

We introduced telephone consultations in 2018 for people who could just need advice or are unsure of whether they need to come into clinic. These have been really popular and it is great that we can offer the same level of expert help and support over the telephone saving many people a trip into clinic. Our website also has lots of information about STI’s and contraception choices so we always advise you have a look to see if you can get the information you need before booking an advice call.

If you book/request a telephone consultation with our service one of our highly skilled and knowledgeable clinical team will call you back. After a discussion with you they will assess whether advice is enough, they may signpost you elsewhere - or they may feel it is necessary to book you an appointment at clinic.

Information for you

You can book a telephone consultation with a member of our clinical team by calling 0300 123 5474 or by registering for a call back via our online booking system.

If you request a call before 6.00pm Monday to Friday, somebody will call you back the same day before 8.00pm.

If you request a call after 8.00pm Monday to Friday, you will be called back before 8.00pm the following day.

If you request a call on a Saturday or Sunday you will be called back before 8.00pm on the next Monday.

The telephone call will come through to your mobile as a number withheld.

Our team will try and contact you twice.  If you do not answer either call they will close the request and document your records.

Please remember - telephone consultations are designed for non-urgent advice and guidance. If you are worried or you feel your need is urgent and cannot wait for a call back please attend our daily walk-in and wait clinics.