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What our patients say

It's really important to us to gain feedback from people who use our services and members of the general public who may not  access contraception and sexual health support. 

We use a number of methods to engage with people including face to face and online questionnaires, patient experience handouts and targeted focus groups/forums. 

The feedback we gain helps to develop and improve our services and shape the future sexual health services across Wirral. 

Visited one of our clinics recently? Tell us how your visit went.

 

What our patients say about our team and service ...

April - October 2020

'My Nurse really made me feel comfortable and was extremely informative'

'A really personalised service , so positive and felt listened to and well cared for '

' All the staff are so friendly and warm and welcoming - I was really nervous about attending but was made to feel really at ease'

'The staff making appointments , to the receptionist to the nurses and doctors  - they are all such a friendly non judgmental team'

I would like to extend my gratitude to all the team at Sexual Health Wirral . Each time I have visited all the staff, including the clerical staff, have been very approachable, professional and non-judgemental. Whilst everyone I encounter has been fantastic, I would like to extend a special thanks to HCA Michelle and Staff nurse Alison both of whom were exceptional and really made me feel at ease. These attributes are so important in sexual health services whereby many people feel uncomfortable with the nature of their visit or the sensitive questions asked.Really great service. Thankyou'

 

During the Covid-19 pandemic we have introduced some new ways to help people access care ...

 

'Being able to talk on a  video consultation has been really useful as I didn't have to get on the bus to attend a face to face appointment but could still get my new supply of pills from the clinic. The appointment on screen was good - i used my phone and the nurse spoke to me and asked questions'

'I was able to have free condoms sent out in the post which was great '

'I called up as needed an STI test after taking a risk , i was signposted to the free online test kits. It was easy to do on the website and the kit came to my house so i could do the test myself and send the sample back in a freepost envelope' 

 

 

Last updated: 27/04/2021