Your confidentiality

It’s very important to us that you are confident in accessing and using our services.

To help us help you and provide the best advice, care and support possible we will require you to provide us with personal information about yourself and about your visit when you register to use our clinics or self care options.

When you provide your information either via online booking or over the telephone we will record it on a secure system which can only be  accessed by our staff.

All of our staff follow strict information governance and patient confidentiality guidelines.

Without your permission we will not:

  • write to your GP about the care/treatment you have received
  • refer you to other specialist services
  • share your information

The only time we may need to discuss you or any of your test results with a GP or healthcare professional is if we:

  • are unable to contact you by your chosen method of communication
  • feel there is harm to you or somebody else. This is to help protect your health and wellbeing

Sexual Health Wirral complies with Wirral Safeguarding Children's Board Statutory Safeguarding Procedures.  


It is important to know that if you choose to use our STI Postal Test Kit Service, the details you provide and your test results will be shared with our partner organisation SH:24 - you can read their terms and conditions on the SH:24 website.